Estates Services Manager 28 views

📍 Location: Swansea

💷 Salary: £30,485 – A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

As the Estates Services Manager you will be responsible for supporting the hard facility management services that are delivered across the expansive DVLA estate.

This involves daily monitoring of the helpdesk to ensure business critical work orders are escalated appropriately to senior managers and service partners are liaised with. You will also be instrumental in the billables approval process, and a large part of the role involves carrying out internal audits of the buildings, grounds, and external structures.

Key Responsibilities include, but are not limited to:

• Co-ordinating and carrying out regular monitoring/audit activities of services provided by the hard services provider and in-house service teams for DVLA buildings in accordance with the established KPI scheme and reporting areas of poor performance and non-compliance.
• Ensuring faults are reported via a help desk and monitor progress to ensure that they are resolved within the agreed SLA’s.
• Daily monitoring the CAFM system to ensure that work orders raised are correctly logged in accordance with KPI descriptors and time scales. Proactively carrying out regular and planned inspections across the estate.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

Essential qualifications/licences:

• A full valid UK driving licence

To be successful in this role you will need to have the following experience:

• Working with multiple stakeholders to deliver day-to-day services while effectively managing customer expectations.
• Excellent verbal and written communication skills, with the ability to adapt delivery to suit a range of audiences.
• Working in a fast-paced environment, with strong organisational and time management skills and the ability to prioritise work to achieve set goals.

We’re looking for someone who’s proactive and quick to respond to changes. You should have good analytical skills and be comfortable working with data. Strong IT skills are important, especially with Word, Excel, and PowerPoint.

📅 Apply before 11:55 pm on Sunday 1st February 2026