Vehicle Services Senior Quality Lead – Centre of Excellence

Job Expired

443631 Vehicle Services Senior Quality Lead – Centre of Excellence

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Wednesday 28th January 2026

📍 Location: Various locations across the UK (Hybrid)

💷 Salary: £44,241 – A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

The Senior Quality Lead drives quality improvement across the Vehicle Services Directorate, leading a team of Technical Quality Leads and managing quality systems. The role ensures standards are met, identifies development needs, and champions continuous improvement and customer service. Working closely with Operations, Policy, and Assurance teams, the postholder reviews performance, supports assurance outcomes, and fosters a culture of coaching and excellence in customer service.

Top Responsibilities

Provide a strategic overview and forward planning to develop and raise quality across the Service.
Oversee the completion of quality control and assurance.
Act as subject matter expert working with area management teams to support high level forward planning.
Work with Training and Development colleagues to ensure that all coaching and support provided to colleagues is in line with standards and policies.
Support the wider Vehicle Services and DVSA vision, strategy, and initiatives.
Maintain an awareness of external factors (including government business initiatives and current and proposed legislation in relation to commercial activities) which impact the business and communicate such risk information as appropriate.

Benefits

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

About you

To be successful in this role you will need to have the following experience:

Proven experience and successful track record in leading in a complex operational environment
Proven experience of translating strategic objectives into operational capability
Considerable experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money in quality
Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams.

How to Apply
👉 Read the full job description and apply here https://bit.ly/49pc341

This vacancy closes at 23:55 on Wednesday 28^th January 2026