External Customer Insight Officer 51 views

📍 Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea (Hybrid)

💷 Salary: £30,485 – A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

As an External Customer Insight Officer, you will support the delivery of DVSA’s ongoing programme of customer insight for all vehicle and driver services and products.

The role holder will play a key part in delivering our insight programme, measuring customers’ satisfaction with the services that DVSA provides, and researching a variety of topics.

Key Responsibilities include, but are not limited to:

• Taking responsibility for qualitative and quantitative customer research to support the External Customer Insight Manager.
• Designing insight briefs and specifications to assist managers with the procurement, selection and management of third-party customer research agencies.
• Provide advice using specialist knowledge to requestors of insight, recommending the most appropriate methodology and ways to conduct the research.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

We are looking for someone who enjoys using research tools to source information and can utilise their analytical skills to collect data and draw conclusions. You are confident in presenting your insight and conclusions to colleagues and Senior Leaders.

You are an engaging communicator and use your brilliant interpersonal skills to build robust working relationships with your colleagues and customers, ensuring to tailor your approach to your audience. You have a natural talent for understanding and being perceptive of those around you and always make sure to be on hand when needed to provide support and guidance.

This is a great opportunity if you thrive in a small, but busy team and enjoy the diversity of working with a variety of people, while showing ambition and bringing a positive mindset where you can display your current skills and have our support to learn and develop further.

📅 Apply before 11:55 pm on Wednesday 21st January 2026