IT Service Manager | Inclusive Jobs

484531 IT Service Manager

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Monday 9th November 2026

📍 Location: Swansea (This role is suitable for hybrid working)

💷 Salary: £45,900 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 2

IT service managers are responsible for managing the service delivery of information and communications technology (ICT) services, working with teams from IT service operations.

An IT Service Manager is responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.

The role supports the Senior Service Manager in providing effective management for a portfolio of services, being a point of contact for their specific services, including addressing service-related issues, assessing and sponsoring changes. The role also supports the transitioning of new services from Dev Ops pipeline into production/Live Service.

Top Responsibilities

Work with Senior IT Service Manager to define and document Service Level Agreements and Operational Level Agreements. Monitor, measure, and report on the IT services that are being provided and planned. Regularly review SLAs/OLAs to ensure that they are still relevant and achievable.
Ensuring effective management, working, and engaging with a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance.
Ensure that all service and support functions remain responsive to customer needs. Act as a stakeholder in the Incident Management practice and pursue the delivery of recommendations following Incident & Problem reports relating to the protection of SLAs.
Support IT Strategic Programmes of work, assisting in the achievement of successful business outcomes. Attending relevant Project Meetings: Service Engagement Workshops, checkpoints, stand-ups, Risks, Quality Service Gates, Implementation Walkthroughs, Technical Readiness Reviews, Go-Live Boards.

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

Benefits

Best in class learning and development tailored to your role
An environment with flexible working options where we encourage a great work-life balance
A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
Generous employer contribution of 28.9%, depending on chosen pension scheme
Flexible working options where we encourage a great work-life balance.
Digital communities with clear career frameworks
On-site gym plus personal training available (membership applies)
On-site nursery, restaurants and coffee bar
25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Free parking

About You

To be successful in this role you will need to have the following experience:

You must hold a foundation qualification in a relevant industry best practice framework such as ITIL or SRE or be willing to work towards completing this within 18 months.
Experience of operating and supporting digital products or services within an IT Service Management framework, such as ITIL v4.
Knowledge of service transition, incident management, and service level management across both on-premise and cloud-hosted services.
Strong leadership, influencing and stakeholder management skills, with the confidence to challenge and engage effectively at all levels.

How to Apply

👉 Read the full description and apply here: https://bit.ly/4A0wTRp

This vacancy closes at 23:55 on Monday 9^th November 2026